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Bed & Breakfast Florence city center • Franz House Florence - Official Website

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Faq


Find out all the information checking our answer to the most frequent questions:

Check-In/Check-out Time

Reception is open everydays from 08.00 a.m. to 08.00 p.m.
We Kindly ask you to advise us aboiut your arrival time in particular if will be after 08.00 p.m.
Check-in time is 14.00 a.m.
Check-out time is 10.30 a.m.

Are the prices per person or per room?

The rates showed in our web site are per room per night.

Have I to pay a deposit when I make the reservation?

At the moment of the reservation we’ll ask you guarantee.
You can decide to give us your credit card details or you can do a bank transfer.
The payment of the stay will be done at check-in.

Do you accept credit cards?

Yes, we do. We accept Visa and MasterCard

Do you have Internet Connection?

Yes, we do. You have a Wi-Fi connections free of charge available in all common areas and the rooms where you’ll find the password as well.

Is there a deposit for bags?

Yes, there’s a deposit free of charge at your disposal to store your bags at the arrival (if it’s before the check-in time) and at the depature (if you want to spend more hours in Florence).

Do we have to respect a closing time at night?

No, you don’t. At the Check-in we’ll give you the keys and you’ll be completely indipendent.

Where can I park my car?

We are in the historical center of Florence, in a Limited Traffic Area, for this reason the best way to reach us is by train because you can easily walk everywhere to visit the main attractions.
Parking are quiet expensive but if you prefer to reach us by car, we work with a garage with valet parking service that costs € 25 for 24h.
They’ll pick up your car at your arrival and bring it back at your departure or during your stay if you want to do excursions.
They’ll also send your plate number to the Police for the entrance in the Limited Traffic Area.

If I arrive by train how can I reach you?

You’ll find all the information to reach us in Location

If I arrive by car how can I reach you?

You’ll find all the information to reach us in Location

What the room rate includes?

  1. Stay
  2. Linen for the room
  3. Set of Towels for each Guest
  4. Hairdryer
  5. Air Conditioning/Heating
  6. WI-FI Connection
  7. Map of Florence
  8. Deposit for bags
City tax of Euro 2.50 per person per night is not included in the room rate and will be pay in cash at the check-in.

Are animals allowed?

Our B&B is located in a renaissance palace therefore we can not accept pets.

Can I smoke in the room?

I’m sorry but the entire Hotel is Non-Smoking.

Does my 3 years old child pay for the stay?

Childer under 3 years old are free of charge sleeping in the exhisting beds or in a baby cot. Max number of cot per room is 1.

How can I cancel my reservation?

Cancellations and/or modifications are FREE OF CHARGE if requested within the terms specified (5 days before the arrival date) and should be comunicated by e-mail at franzhousefirenze@gmail.com otherwise you'll be charged of the amount of 1 night.
In case of no show the total amount of the reservation will be charged as penalty fee
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Franz House Florence - Via dei Fossi, 1 50123 - Firenze
Tel. +39 055 210 531 | Fax:
E-mail: franzhousefirenze@gmail.com
P.I. 06283080486
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